Bookings and cancellations:

I understand that I am paying for a reserved place in the number of classes my membership is valid for, until said credits expire. 

Bookings can be rescheduled up to 12 hours before class start time. Bookings cancelled with less than 24 hours notice will forfeit payment. For those paying cash, this policy still applies and payment will be due at the next class, or via EFT (my phone number is also my PayID). 

Bookings can be transferred up to 3 hours before class time, please call Meagan to arrange on 0482 032 575.
Membership packages are non refundable, however they are transferrable , and in extenuating circumstances, may be eligible for an expiry extension. In the unlikely event that a booking package needs to be cancelled in entirety, please call or text Meagan to discuss on 0482 032 575. 

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Booking Declaration: 

  I agree to abide by the rules and guidelines of the centre (either Macedon New Gisborne Swim Centre (MNGSC), or Splash Buddies Swim School (SBSS), and of Macedon Ranges Aqua Aerobics (MRAA). I will make myself aware of the emergency evacuation procedure, and emergency exits. I hereby release and discharge and separately indemnify MRAA, MNGSC & SBSS for/from any loss or damage suffered, or cost expense occurred because of, or arising out of any act or omission by MRAA, MNGSC or SBSS, it’s servants, or agents. 

I understand that this is a safe, supportive, body-positive environment and agree to conduct my own behaviour accordingly to uphold these values. I understand that if at any time my language or behaviour is in any way discriminatory towards the staff or other participants (present or not), I may be asked to leave the class. This includes jokes and self deprecating language - ALL bodies are welcome. Depending on the circumstances of disregarding this declaration, I may potentially be unwelcome in future. Discriminatory language in general is also not tolerated. 

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I agree that attending these exercise classes is not a replacement for professional medical advice, and I participate in these classes understanding that there is inherent risk. I agree to place my safety, and the safety of all others in the class as the highest priority, and will participate with a focus on care for self and others. 

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Privacy Policy

Macedon Ranges Aqua Aerobics is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including by telephone, by email, via www.macedonrangesaquaaerobics.com.au, registration and bookings on GymDesk, from print and social media and publications, from other publicly available sources, and cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

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Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

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Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Macedon Ranges Aqua Aerobics will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Policy Updates

This Policy may change from time to time and is available on our website.

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Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

meagan@macedonrangesaquaaerobics.com.au, 0482 032 575